Time-Performer.com entitles you to 100 calendar days (instead of seven days provided for in Article L 121-20 of the Consumer Code) to return a product that does not satisfy you, unless following orders or personalized watches partner (any order which is not passed directly on the site www.time-performer.com), where you have 7 (seven) days to return your product. This period starts from the date of delivery of your parcel. This right of withdrawal is without penalty. If you wish to withdraw, we recommend that you apply from your account so we can assign you a return number.

The present right of return will be accepted for products in their original condition and complete (packaging, accessories, manuals ...). Items returned scratched, incomplete, damaged or soiled by the customer can not be returned or refunded. We refer your product within about 7 days, return shipping is at our expense. The periods mentioned above run from the date of receipt of the order by Time-Performer.com.

If you forget the setting upon return, a restocking fee of 10 € will be charged.

It is strongly recommended to indicate on the package your return number. We recommend that you return the goods by registered mail (return receipt) or by post and that you may purchase insurance with the carrier for the value of the goods. This is necessary in case of theft or loss of the goods by their services. This insurance is the responsibility of the Client and shall in no case be reimbursed by Time-Performer.

With reference to Article Art. L. 121-20-2, the right of withdrawal may be exercised in the case of products made according to the consumer's specifications or clearly personalized (up to size outside special sizes listed on the site, engraving, cutting, or other customization) . No returns will be accepted for customized products and / or engraved. We recommend that you check your order before validating. No cancellations will be accepted once the order has been confirmed.

Returns are to be made in-Time Performer BP 80088 75862 PARIS CEDEX 18 in their original packaging, complete (accessories, manuals, case ...) and in good condition, with the exception of promotional products, on sale, discontinued, personalized watches, special offers, orders partners (any order which is not spent directly on the site www.time-performer.com). Outside this procedure, no reimbursement of return will be required.


Refunds in the case of products referred to in Article 8 shall be made within a period not exceeding 20 days after receipt of the goods by us.

If the product is returned within seven days of its delivery to you. The customer will automatically receive a refund. Refunds will be made by crediting your bank account when paying by credit card or by check in other cases sent to the customer who placed the order and sent to the billing address. No sending in against-payment will not be accepted, whatever the reason .. It should be noted that refunds will be made by bank transfer on 1st and 15th of each month.

When returning the product between 8 and 100 days, the refund will only be in the form of. No refund will be made. The credit may not be used or within 3 months following its issuance.

Any order placed with a non-refundable will have to be repaid. A new holding will be awarded.

The shipping of the order will be retained.

Shipping costs for orders shipped by Express reimbursed up to € 6.